Privacy Policy

Oido AI ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you use our website and services ("Service"). By using the Service, you consent to the practices described in this Policy.

1. Information We Collect

Information You Provide: When you create an account or contact us, we may collect your name, email address, phone number, billing information, and business details.

Call and Interaction Data: When our AI receptionist handles calls or messages on your behalf, we collect call recordings, transcriptions, conversation logs, and any information disclosed during those interactions.

Calendar Data: If you connect a Google or Outlook calendar, we access only the scheduling information necessary to book and manage appointments on your behalf.

Usage Data: We automatically collect information about how you access and use the Service, including IP address, browser type, pages visited, and timestamps.

Device Information: We may collect information about the device you use to access the Service, including hardware model, operating system version, and unique device identifiers.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Service
• Process transactions and send billing-related communications
• Send call summaries and notifications to your registered phone or email
• Personalize your experience and improve AI accuracy
• Respond to your comments, questions, and support requests
• Monitor and analyze usage and performance trends
• Detect, prevent, or investigate security breaches or fraudulent activity
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: We work with trusted third-party vendors (e.g., Twilio for telephony, Stripe for payments) who process data on our behalf under strict confidentiality agreements.

Calendar Integrations: Data shared with Google or Microsoft is governed by their respective privacy policies when you connect those services.

Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental authority.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.

4. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. You may request deletion of your data at any time. Call recordings and transcriptions are retained for up to 12 months by default, after which they are automatically deleted unless you configure a longer retention period in your account settings.

5. Security

We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular security reviews to protect your information. However, no method of transmission over the Internet is completely secure. We cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request a machine-readable copy of your data
• Objection: Object to or restrict certain processing of your data

To exercise any of these rights, please contact us at privacy@oido.ai.

7. Cookies and Tracking

We use cookies and similar tracking technologies to operate and improve the Service. These include essential cookies (required for the Service to function), analytics cookies (to understand how you use the Service), and preference cookies (to remember your settings). You can control cookie preferences through your browser settings, though disabling certain cookies may limit Service functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

9. Children's Privacy

The Service is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

10. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information. To exercise your CCPA rights, contact us at privacy@oido.ai.

11. Changes to this Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last updated" date at the top of this page. We encourage you to review this Policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Oido AI
Email: privacy@oido.ai